Shipping & Returns
FREE DOMESTIC SHIPPING on ALL orders:
All orders are delivered tax and duty prepaid for you for orders over $1000.
To return a purchase, your items must meet the following criteria:
–Be returned within 14 calendar days of your delivery date.
–Be in its original, unworn, unused, unaltered and unwashed condition.
–If a purchase is worn for any type of photoshoot, red carpet, press or events, it is considered used and is no longer eligible for return.
–Be returned with original uncut tags, authenticity certificate, care label and packaging.
–Preorders and custom orders are not available for return. Deposits for custom orders are non-refundable.
Juleda Couture LLC reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
To initiate a return, please email us at shop@juledaofficial.com. If and when your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We retain the right to deny any return request. Please note, due to the nature of the products and processing fees, all items are subject to a 5% restocking fee. Additional usage or damage fees may apply. Shipping fees are non-refundable.
It is the responsibility of the customer to enter the correct shipping address details. We will do our best to help you change the address prior to the order being shipped. However, once an order has been shipped, it is up to the customer to contact the courier directly with the tracking number provided to change the shipping address. The customer is responsible for all costs arising out of this issue.
For all global orders, we are not responsible for any parcels lost, misdirected, failed delivery or returned for unpaid customs fees and will not issue refunds under these circumstances. It is the responsibility of the customer to cover the cost of all import duties/taxes that arise with your shipment, if you are in a dutiable country.
